SHIPPING

 

WHAT IS THE COST OF SHIPPING? DO YOU SHIP INTERNATIONALLY?

• Currently, we do not ship internationally.
• Next Business Day: $25
• Priority Shipping: $9.99
• Orders over $100: FREE SHIPPING

 

HOW CAN I TRACK MY ORDER?

Once your items are successfully shipped, you will be provided a tracking number via email. Please make sure your email information is correct.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Orders are shipped Monday-Friday excluding weekends and holidays. It may take 24-48 hours for an order to  process. For customers selecting 1-day shipping, please keep in mind your order must be placed by 11am CST to ship same day Monday-Thursday.

• In total, it should take no longer than 5-7 business days to receive your shipment after placing your order.
• Weekends and Holidays are not considered business days.
• High order volumes due to sales might affect the processing period.
• Bad weather in your area can affect delivery.
• COVID-19 might vary shipping times.

 

WHAT IF THERE IS A SHIPPING DELAY?

If we foresee a possible shipping delay from our end due to high order volumes because of sales, holidays, or other circumstances; we will post it on our webpage and social media platforms.

For your convenience, it's always suggested not to wait until the last minute to place your order. If you have a deadline, or other engagements, it is always wise to order far enough in advance to allow for unanticipated delays.

We are NOT responsible for late shipments due to inclement of weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

We entrust USPS to deliver your package on time. If your package is delayed, we will not offer reimbursement of shipping charges.

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.

 

DO YOU SHIP TO P.O. BOXES?

No, we will not ship to P.O Boxes. If this situation occurs, we will contact you by phone or via email to get a residential or commercial address.

 

MY PURCHASE IS OVER $100. WHY ISN'T MY SHIPPING FREE?

Free shipping is for orders over $100 (Subtotal). Please take discounts into consideration.

 

WHAT IF I HAVEN'T RECEIVED MY ORDER?

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please contact us immediately. We will contact USPS and initiate a trace for your package and have them start an investigation. If it is determined that your shipment is lost a member of the Fitted Pink customer care team will reach out through emails to discuss the best option of resolve.

If your confirmation number indicates that your package was delivered but, you did not receive your package please contact your local USPS carrier. We do not issue refunds and Fitted Pink is not responsible for stolen packages.

 

WHAT WILL HAPPEN IF MY ADDRESS IS INCORRECT/INCOMPLETE?

If we send out your package and your items are returned to us (Return to Sender) due to an incorrect or undeliverable address, we will issue store credit for the net total minus the shipping fee. You will be held accountable for the initial cost of shipping.

• NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

  

RETURNS

 

DO YOU OFFER REFUNDS?

There are NO REFUNDS, NO EXCHANGES. However, we do issue store credit. Please be sure of your items before placing your order.

 

WHEN WILL I RECEIVE MY STORE CREDIT?

You will receive store credit once your items are returned to us. Upon receiving your items, they will be processed for approval. Please allow 2-5 Business days after we received your items to process. Once approved we will email you store credit minus the shipping cost. (Please make sure your email address is spelled correctly). Once you received the store credit, the funds are instantly available to use and never expire.

• Please make sure you read the return policy before you send in your items. Any items that do not meet the criteria of Fitted Pinks Return policy will be rejected and sent back to you.

 

HOW CAN I RETURN MY ORDER?

1. Email Fitted Pink to initiate a return, DO NOT send items until we confirmed the return through email at fittedpink@gmail.com.

2. Package the item(s) securely. (We suggest using Flat Rate Packaging via USPS)

3. Fill out the Return Slip and include it in the packaging.

4. Send item(s) to the returned address marked below.

5. Keep Return Tracking Number for your records.

6. We will notify you when we have received your return.

 

NEED TO KNOW:

• Customers have (2) days after the stamped delivery date to notify Fitted Pink of any Damaged items and (5) days for all other returns.

• We will not give store credit until we have received and approved the returned items.

• Any returned item(s) that do not meet the requirements will be sent back to the customer.

• Fitted Pink is not responsible for orders lost in the mail, incorrect addresses, unclaimed/refused packages, or shipping fees.

• All Shipping Cost is the responsibility of the customer. Shipping Fees are not included in Store Credit.

Return Shipping Address: 10990 New Halls Ferry Rd, STE J #220, Ferguson, MO. 63136

 

WHAT HAPPENS IF I HAVE AN EXCESSIVE RETURN HISTORY?

"Wardrobing" and excessive return history involving worn, altered, laundered, damaged, missing items, potentially fraudulent, or criminal activity is strictly prohibited. Fitted Pink reserve the right to refuse service and/or reject returns due to any suspicious or fraudulent activity.

 

ORDERS

 

WHAT IS THE BENEFIT OF PAYING VIA CASHAPP?

Cash App is our quickest and easiest payment option. No more putting in any card numbers, and best of all your card information is safe and secured. You can pay for your order directly through your Cash App from your smart phone.

 

HOW DO I PAY FOR MY ORDER VIA CASHAPP?

1. When it is time to pay for your order, you'll have 3 payment options. Select "Cash App"

2. Open your cash app.

3. Type in the "TOTAL" amount of your order then, select "Pay"

4. In the "To:" header type in our cash tag exactly as shown $FittedPink

5. In the "For:" header type in the First and Last name on the order. *This step is important we need to know who the payment belongs to!*

6. Select "Pay", in the top right-hand corner. Then your payment is complete.

We'll send you an email once we process your payment.

 

NEED TO KNOW:

• Your items will not be fulfilled until a full payment is made. Your items are not secured until there is a full payment. We strongly recommend paying for your order as soon as possible. Failed payments result in order cancellations.

•  We allow 2 hours for payment on offline orders. After 2 hours the order will be canceled. We will send you an email informing you that your order is canceled. 

•  Please be sure to send the correct "TOTAL" order amount. Any orders that are BELOW the total amount will be canceled. Any orders that are MORE than the total amount, we will accept the payment and refund the difference. Any fees that occur in the refunding process is customers responsibility.

 

HOW CAN I CANCEL OR CHANGE MY ORDER?

Here at Fitted Pink, we have a quick turnaround time. You can change your order as much as you like before you click "Check Out.". After this point, you'll be unable to make changes to your order. Our system is designed to fulfill orders as soon as possible, and we cannot change an order once it has been placed.

To cancel an order, please contact us immediately through email or phone. (fittedpink@gmail.com)

Please be sure of your items before placing your order.

 

I HAVE RECEIVED A DEFECTIVE/INCOMPLETE ORDER. CAN YOU ASSIST ME?

Contact us immediately during business hours or by email fittedpink@gmail.com. (email is available 24/7)

You have two (2) days from your delivery date to contact us and let us know that your item is missing, damaged, or not what you ordered. We recommend sending us an email, including your full name, address, and your order number. (fittedpink@gmail.com)

 

WHAT HAPPENS IF MY CREDIT CARD BILLING ADDRESS IS DIFFERENT FROM MY MAILING ADDRESS?

If your billing address is different than your shipping address you will be required to fill out a credit card authorization form before your shipment is released. If this is necessary, a representative will contact you promptly after your order has been placed.

 

I PLACED AN ORDER BUT NEVER RECEIVED AN EMAIL CONFIRMATION. WHAT SHOULD I DO?

If you did not receive an email from Fitted Pink within hours of placing your order and it is not in your spam folder, the email on file is most likely spelled incorrectly. Please contact customer care via email or phone for assistance to update your order.

 

I PLACED AN ORDER TWO WEEKS/A WHILE AGO AND JUST REALIZED I'VE BEEN GETTING SEVERAL EMAILS AND CALLS FROM FITTED PINK...WHAT'S GOING ON?

There are several reasons why we will try to contact you:

• Your order could’ve been flagged for risk of fraud.

• We needed to contact you to verify some personal information.

• We'll need to contact you about your order in general.

We will attempt to call and email you several times. If we are unable to contact you after 5 business days, we'll cancel your order. Please contact us as soon as possible to avoid any order cancellations.

 

I'M IN LOVE WITH AN ITEM BUT IT'S "OUT OF STOCK" ON THE WEBSITE. HOW OFTEN DO YOU RESTOCK?

We appreciate your interest in our clothing. We get new items frequently, but we try to restock on our popular items as soon as possible.

 

I SEE AN ITEM, BUT I CAN'T FIND IT ON THE WEBSITE.

We always upload styles to our social media. Unfortunately, sometimes you will find that it's either no longer in stock or no longer on our website. We apologize for the inconvenience, but we always strive to stock up on new styles and restock popular styles.

 

I CAN'T FIND A SOLUTION TO MY PROBLEM CAN YOU HELP ME?

If none of your questions were answered, please contact us by calling (314) 303-8593 or email us at fittedpink@gmail.com and we'll be happy to take care of any of your questions and concerns. Email is available 24/7.